Customer Support

The mission of our customer support team is to ensure our customers’ successful use of the AppBus platform and be viewed by our customers as a key business partner that provides world-class support, services, and expertise, as well as timely and appropriate product information.

Our customers have unlimited use of our web-based support portal. Within the portal, customers have access to FAQs, a detailed knowledge base, documentation and software downloads, discussion forums, case submission and management, and much more. We expect you’ll find what you are looking for with ease.

Customers with active subscription agreements will also be entitled to updates, enhancements, and new versions of the software. Several resources, such as technical documentation, user forums, an in depth knowledge base, and much more is available on our 24x7x365 Customer Support Portal.

Our customer support is your single point of contact following implementation, and the team is committed to helping customers maximize productivity while ensuring minimal downtime. This is not a traditional call center, but rather a highly skilled team that provides technical support and troubleshoots technical issues in relation to maintaining the AppBus platform. Technical issues or “cases” are assigned to a Technical Support Engineer who has expertise with the AppBus platform.

Our support department can be contacted at support@appbus.com.