Enterprises, with legacy Information Technology Service Management (ITSM) systems, are interested in consuming new, cost effective, advanced technologies from their Global Systems Integrator partners. As legacy ITSM systems lack APIs, it is not possible for Global Systems Integrators to deliver advanced solutions like chatbots and other forms of automation to a significant number of their Enterprise customers.
Global Systems Integrators need to automate broadly and effectively across all information assets. Traditional RPA solutions are too costly to meet this requirement. AppBus provides API access to applications that don’t have native API interfaces in a cost-effective manner. The APIs created by the Application eXtension Platform (AXP) allows our Global System Integrator partners to provide chatbot solutions to enterprises with legacy ITSM technology; both reliably and at scale. This provides increased end user satisfaction and a reduced cost to deliver services. Seamless delivery of advanced technologies is integral to all Global Systems Integrators.