Challenging Adversity Breeds Inspiration, Innovation and an Opportunity to Overcome, TOGETHER!

These are extremely challenging times. The COVID-19 virus pandemic is forcing everyone to rethink what is normal. When change is thrown upon us it is often the cause of great anxiety and stress. Change must also be viewed as an opportunity. A chance to view things from a different angle. Society and businesses are being asked to respond to this pandemic in urgent and unexpected ways. We humans are creative beings and when faced with adversity on this scale respond with acts that inspire and innovate in surprising ways.

Businesses are under great stress right now to support employees having to distance themselves and work from home, while at the same time comply with the law on data privacy, and be on guard for cyberthreats that may seek to take advantage of this situation. While doing all of this they need to be super-agile to adapt to the new world that will follow but are shackled with old applications that appear on the surface to be out of place. At AppBus, our founders have been thinking about these challenges for many years and in the spirit of wanting to help everyone get through this difficult time we want to spend a moment sharing how our technology might help. Our mission is to extend the life and reach of applications to empower the modern employee.

As companies rationalize their information assets and applications, it is incumbent to extend and modernize when possible. Our technology, AXP (Application eXtension Platform) accelerates API creation and delivery to allow businesses to bring older applications into the modern API era by applying digital workers to robotically drive user interfaces through modern API requests, and then surface the results of their work as API responses. Today, the most agile of businesses are tasking application engineers to come up with innovative ways to support the business and provide the modern supportive environment employees of the future demand. They can only do this if existing applications can participate in this API economy. Our founders have been working on application automation technology for years and we have recently married this to modern cloud services and placed it into the API domain.

Imagine having an on ramp for all your applications, regardless of age, that surfaces them as OpenAPI compatible APIs that are consumable by modern applications and integration platforms such as: Mulesoft Anypoint, Apigee, Dell Boomi or Software AG and others.

As a business in today’s difficult and challenging times, if you want to accelerate API creation on existing applications to feed innovation in application development and integration, then please get in touch. We would welcome the opportunity to help you get through this difficult time and make your business successful in supporting your employees.

When change happens as fast as it is today, innovation and inspiration are the foundations on which we build the new future. We will take advantage of this opportunity to overcome, TOGETHER! Stay strong.

Global Systems Integrator (Chatbot Delivery at Scale)

Problem:

Enterprises, with legacy Information Technology Service Management (ITSM) systems, are interested in consuming new, cost effective, advanced technologies from their Global Systems Integrator partners. As legacy ITSM systems lack APIs, it is not possible for Global Systems Integrators to deliver advanced solutions like chatbots and other forms of automation to a significant number of their Enterprise customers.

Solution:

Global Systems Integrators need to automate broadly and effectively across all information assets. Traditional RPA solutions are too costly to meet this requirement. AppBus provides API access to applications that don’t have native API interfaces in a cost-effective manner. The APIs created by the Application eXtension Platform (AXP) allows our Global System Integrator partners to provide chatbot solutions to enterprises with legacy ITSM technology; both reliably and at scale. This provides increased end user satisfaction and a reduced cost to deliver services. Seamless delivery of advanced technologies is integral to all Global Systems Integrators.

Financial Services

Problem:

Regulatory and Compliance Operations groups within Financial Institutions are required to interact with multiple and disparate 3rd party and internal applications when determining whether existing customers are eligible for various mandated benefits, such as those provided by the Servicemembers Civil Relief Act (SCRA). With many of these core systems lacking API support due to their legacy nature and integration non-existent, back office personnel struggle to conduct investigation and research required to process customers’ requests as they are relegated to deep dives into each application.

Solution:

AXP allows business logic from legacy and 3rd party applications to be represented by the creation of open spec compliant APIs without changing or modifying existing code. These APIs surface the key components of these applications which are consumed by a unified and modern front end, minimizing the need to train users on a multitude of interfaces sitting on top of numerous development platforms and speeding up the ability to complete process flows exponentially.

Life Sciences

Problem:

A Mandate To Change

Clinical operations are being challenged by a 10-12% increase in clinical trials each year. To compound the problem, the complexity of many trials are also increasing with more data sources, decision points and regulations. The only way to meet sponsor expectations and accelerate Study Start-up processes is to simplify the integration and automation of applications and processes.

Manual and redundant data entry is time-intensive, error-prone and leads to poor data quality.

Before:

3 Applications: EDC, CTMS and Safety

The Clinical Research Associate manually enters the Severe Adverse Event (SAE)

• EDC emails to Drug Safety Admin.
• 20 min./SAE redundant data entry
• Manual entry to CTMS and Safety System
• ++ Additional minutes for updates
• 3-8 hours/month App reconciliation
• Plus 8 hours/month – Preparation for manual report data extraction from EDC

Increased time and cost of trial

After:

Align assets with efficient processes

The Clinical Research Associate manually enters the Severe Adverse Event (SAE)

• EDC automatically populated
• Zero redundant data entry
• CTMS and Safety system seamlessly populated
• Time gained for other tasks
• Eliminated monthly App reconciliation
• Eliminated preparation for manual report data extraction from EDC

Enable more efficient processes

Solution:

Empower ClinOps

The AXP solution accelerates the process by streamlining the creation of robust integrations with guided process automation. AppBus dramatically increases the speed of study start-up as our integrations don’t require application modification. AppBus ushers in a new era of Clinical Operation optimization to ensure positive business outcomes in R&D, Clinical and Commercial areas.

Human and machine collaboration – drive efficiency and effectiveness of clinical operations

Protect Enterprise Data against Cloud and SaaS Threats

Problem:

A Fortune 100 financial services company committed to implement a workforce automation software solution, with a dual deployment model [SaaS (Delivered via the cloud) and on-prem (installed and executing on each agent’s desktop)]. The security team would not allow such an agent on the desktop, as this could expose internal company and customer information to an outside malicious actor, as well as allow a malicious remote take-over of an agent’s desktops from outside the firewall.

Solution:

AppBus Digital Workspace technology was used to secure cloud application access to both the internal network and to desktop components in global contact centers. The AppBus solution provided the following business value:

  • Provided a zero-trust compliant network security wrapper around third-party desktop application access to cloud 
  • Delivered a network filter that intercepted, validated and logged all network traffic between third-party components
    • Automatic logging of all network traffic between desktop application and cloud server component to customer’s Splunk instance
    • Automatic filtering of all network traffic between cloud and desktop component, allowing only approved information to leave the internal network and only approved commands to be sent from the cloud to internal network
    • Prevented the malicious take-over of internal desktops and information theft from internal network by forming an effective sandbox around the desktop agent